De La Rue Case Study

Seamless Personnel Transition: How Howells facilitates change at De La Rue. 

De La Rue is a prominent multinational company with a rich history dating back over 200 years.  Specialising in security printing and authentication technologies, De La Rue has established itself as a trusted partner for governments, central banks and commercial organisations worldwide.

Howells has developed a valued partnership with De La Rue over 20 years, providing expert assistance with the administration of the company share scheme. De La Rue entrusts Howells to provide constant, reliable support, and even during key personnel changes, Howells diligently ensured seamless and uninterrupted service delivery. 

The Challenge

Managing personnel changes can present significant challenges, potentially disrupting operational continuity, particularly in areas such as share scheme administration. Following the departure of a key member from De La Rue’s rewards team heightened attention was directed to Howells to safeguard the uninterrupted execution of share plan services. 

Throughout this transition period, Howells prioritised fostering a supportive environment for incoming personnel, ensuring their proficiency and confidence in utilising Sharehub. As part of security protocols, the system access for departing personnel was deactivated while facilitating the setup of a new account for the successor. 

The Solution

In response to the De La Rue personnel change, the Howells Client Services team promptly engaged with the new team member, setting up the new Sharehub account, conducting comprehensive training sessions, and leading the communication initiatives, ensuring a seamless transition process. 

Howells is dedicated to delivering a personalised service and cultivating client relationships built upon trust and care. The team’s proficiency in offering hands-on support and unparalleled customer service represents a significant asset to any equity remuneration team, evidenced by the loyalty and steadfast commitment of their client base. 

At the core of Howells’ ethos lies a dedication to building great relationships and providing exceptional service. The team expertly navigated De La Rue through every stage of the process, offering a level of care unparalleled by larger firms. Their efforts laid the foundation for a strong and collaborative working relationship with the new personnel. 

Sharehub 

Sharehub is highly adaptable, effortlessly managing personnel changes and protocols. Setting up new accounts is very straightforward, facilitating seamless integration for incoming team members. Additionally, Sharehub offers a gradual transition by allowing former personnel to temporarily maintain access, enabling a smoother handover process. Notifications are automatically sent when new users are added, augmenting transparency over employee permissions within the system.

Conclusion

Through Howells’ proactive approach, De La Rue experienced uninterrupted service, fostering unwavering confidence in Sharehub and the dedicated support of the Client Services team. The client commended Howells for their adept management of the personnel transition, and the training provided ensured everyone felt confident in navigating the system. 

Howells is a trusted provider relied upon by numerous professional clients for their share scheme requirements and solutions. Their expertise and dedication to excellence empower clients to navigate challenges such as personnel changes with ease and confidence. 

Through proactive support and adaptable solutions, Howells ensures continuity even amidst organisational upheavals. The team’s professionalism and client-centric ethos stand as a testament to Howells’ success and underscores why they are positioned as a market leader in the industry. 

Quote

“In my short time with De La Rue, I have to say you have provided a first-class and very supportive service. So thank you and best wishes for the future.” (former De La Rue employee)